Frequently asked questions

Absolutely. At Aquitania Accessories, we take the security of your personal and financial data very seriously. We use SSL encryption technology to protect your transactions and will never share your data with third parties without your consent. Furthermore, we offer multiple secure payment options to ensure a worry-free shopping experience. You can trust us to keep your information safe at all times.

Delivery time varies depending on your location and the shipping method selected. Generally, orders within the United States can take between 3 and 7 business days to arrive once processed. We will provide you with a tracking number so you can track your order at any time.

Yes, we offer international shipping to several countries. Delivery times may vary depending on location and local customs regulations. International orders typically take between 7 and 21 business days to arrive once processed. We recommend reviewing our international shipping options at checkout.

We are here to help you at any time. You can contact our customer service team via email aquitaniaofficial@gmail.com , phone or live chat Whatsapp: 1 305-619-1445 . Visit our contact page for more information and we are ready to answer all your questions and provide you with the assistance you need. Your satisfaction is our top priority.

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy after you receive your order. Simply contact us for instructions on how to return the item, and we will process a full refund or offer you store credit for future purchases, whichever you prefer. For more information, please see our Shipping Policy .

The durability of gold-plated jewelry can vary depending on care and use. Generally, with proper care, gold-plated jewelry can last for several years. It is important to avoid contact with water, harsh chemicals, and perfumes, as these can accelerate the wear of the gold plating.

To keep your Gold Plated jewelry in optimal condition, we recommend following these tips: avoid contact with water and chemicals, remove jewelry before bathing, swimming or engaging in intense physical activity, gently clean with a soft, dry cloth after each use to remove sweat residue and cosmetic products, and store it in a dry place away from direct sunlight.

The term "gold plated" refers to a process in which a thin layer of real gold is applied over a metal base, usually stainless steel. This creates an appearance similar to solid gold at a more affordable cost. Unlike gold-plated jewelry, which has a thinner layer of gold, gold-plated jewelry has a thicker layer, resulting in greater durability and resistance to wear.

Our warranty covers manufacturing defects and material-related issues. However, normal wear and tear from regular use is not covered. We recommend following our care instructions to prolong the life of your gold-plated jewelry. If you have any questions or concerns, please don't hesitate to contact our customer service team.